How we use your details

• When you ask for the filing checklist or a call back: your name, email address and mobile number, and if you give them, your company name, UEN and financial year end.
• When you buy from us: the details you enter at checkout.
• When you become a client: your company's details, the names and contact details of the people we deal with, and the documents you upload to the portal or send us.
• How you found us: which ad or link brought you to the site, and the pages you visit, through the Meta pixel, a small piece of code from Meta that sets a cookie in your browser.

• To send you the checklist and your filing dates, and to follow up by email or WhatsApp about our services. You can tell us to stop at any time.
• To do the work you engage us for, such as bookkeeping, tax and corporate filings.
• To bill you, and to keep the records the law requires us to keep.
• To see which of our ads bring people who find them useful, so we stop showing the rest.

We do not sell your personal data.

These companies store or process personal data for us, only to provide their service to us:

• Supabaseour database, which holds your contact details and your account
• Vercelhosts this website
• Stripetakes card payments; we never see or store your card number
• Resendsends our emails
• Googlestores the documents clients upload, in Google Drive
• Metathe Meta pixel on this site, our Facebook ads, and WhatsApp if you message us there
• Telegramalerts our team when you send us a request

Some of them keep data outside Singapore. We use providers that commit to protecting it to a standard comparable to the PDPA.

The Meta pixel sets a cookie so Meta can tell us when someone who saw our ad visits the site or asks for the checklist. The client portal sets a cookie to keep you signed in. You can block or clear cookies in your browser, and choose which ads you see in your Facebook ad preferences.

We keep personal data for as long as we need it for the reasons above. For clients, that includes the period the law requires business records to be kept, generally five years in Singapore. If you never became a client and want your details removed, ask us and we will delete them.

You can ask us what personal data we hold about you and how we have used it, ask us to correct it, withdraw your consent to being contacted, or ask us to delete it. Email us at the address below and we will reply within 30 days. Withdrawing consent may mean we cannot keep providing a service that depends on it, and we will tell you if so.

Data Protection Officer, Equilibro Pte. Ltd.
danny@equilibro.com.sg